Get Open Ready: Destination Customer Service

Being Big Hearted is about being warm, generous and hospitable hosts. The 153rd Open gives us the opportunity to share our local giant spirit on a global stage.

To ensure we are offering a Giant Welcome, Tourism NI will be hosting a number of Get Open Ready Customer Service courses.

Tourism NI is delighted to partner with Belfast Metropolitan College, Northern Regional College and North West Regional College to deliver these sessions.

These free, non-accredited, half day courses are aimed at those who wish to refresh and hone their customer service skills and already have experience in the NI Tourism or Hospitality sector.

Who Should attend?

These courses are open to anyone working in a customer service/ customer facing role within the Northern Ireland Tourism and Hospitality sector.

Courses will be delivered in-person and learners must be available to attend for the full duration of the session they have registered for.

Please note places are limited and subject to participant numbers.

Course dates:

Belfast Sessions (Delivered by Belfast Met)

Venue: Stormont Hotel, Belfast

• Tuesday 27th May 2025 - 09:30 - 12:30
• Tuesday 27th May 2025 - 13:00 - 16:00

Derry~Londonderry Sessions (Delivered by North West Regional College)

Venue: Millennium Forum, Derry~Londonderry

• Wednesday 28th May 2025 - 09:30 - 12:30
• Monday 2nd June 2025 - 14:00 - 17:00

Causeway Coast & Glens Sessions (Delivered by Northern Regional College)

Venue: Flowerfield Arts Centre, Portstewart

• Wednesday 4th June 2025 - 09:30 - 12:30
• Wednesday 4th June 2025 - 13:00 - 16:00

Venue: The Lodge Hotel, Coleraine

• Tuesday 10th June 2025 - 09:30 - 12:30
• Tuesday 10th June 2025 - 13:00 - 16:00

For full details and to register for one of the above sessions simply click 'Read More' below.