WorldHost Covid Safe Service - Keeping Customers Safe
Good customer service has never been more critical. Customers will need to feel reassured workplaces are safe, relaxed and friendly places to be whilst employees will need to feel confident their own skills and abilities meet the expectations of a rapidly evolving market.
WorldHost Covid Safe Service e-learning programme
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment.
WorldHost Covid Safe Service prepares your service professionals for front-line duty beyond Covid-19. Exploring the key changes that service professionals will encounter on a day to day basis, the 60-minute e-learning programme focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene.
Who should take the e-learning programme?
This e-learning programme is aimed at any front-line staff who come into contact with and have regular interactions with customers.
What does it cover?
- Personal Protective Equipment in a customer facing role
- Maintaining good personal hygiene
- Behavioural expectations on public transport
- Communicating key information and setting clear boundaries at arrival and entrance
- Greeting customers, guests and visitors
- Adapting the interior environment
- Customer interaction
- Taking payments
- Maintaining facilities and a clean environment
- The importance of being ‘fit for work’
Benefits of the programme
- Easily accessible 60 minute e-learning programme
- Adaptable to multiple roles, working environments, sectors or industries
- Learning easily applied in the participants work setting
WorldHost
“WorldHost is firmly rooted in Northern Ireland as the customer service training solution for tourism and hospitality. Our priority is to support tourism businesses as we recover from the disruption caused by Covid and ensure we provide a world-class welcome to visitors. I’m delighted to see such a high demand and positive feedback from the WorldHost workshops and believe the skills gained will give businesses the much-needed reinforcement to attract customers and encourage repeat business.”
“WorldHost is firmly rooted in Northern Ireland as the customer service training solution for tourism and hospitality. Our priority is to support tourism businesses as we recover from the disruption caused by Covid and ensure we provide a world-class welcome to visitors. I’m delighted to see such a high demand and positive feedback from the WorldHost workshops and believe the skills gained will give businesses the much-needed reinforcement to attract customers and encourage repeat business.”
How to register for the programme
Register for FREE access to WorldHost Covid Safe Service e-learning programme here. Once registered, your access details will be emailed within 1 working day.
WorldHost Covid Safe Service also meets the Professional Standard for Service Operators which People 1st International has developed using expert input from UK employer-led boards across hospitality, retail, travel and aviation. This gives businesses confidence they have trained their employees to a standard that adheres to government guidelines, providing assurance on re-opening and a point of reference to maintain new operating procedures.
Training all your front-line staff also gives you the opportunity to apply for a ‘WorldHost 2020' badge to display on physical entrances and digital platforms - giving the public reassurance that investment in hygiene and social safety measures are in place.
Get back in business with WorldHost Covid Safe Service. Find out more today.
Applications reopen for WorldHost Business Recognition
WorldHost Business Recognition is a great way for businesses to build trust, attract and retain new customers through positive marketing of their brand and customer experience commitment.
People 1st International is now accepting new applications for businesses that want to become WorldHost recognised. Find out more about the benefits, criteria, pricing and how to become a WorldHost Recognised Business for customer service excellence here.
Limited number of free places on WorldHost workshops
Tourism NI is working in partnership with People 1st International to offer a series of WorldHost workshops. Face to face and online workshops are available across each Council area with a limited number of FREE places.
Workshops on offer include:
- WorldHost Principles of Customer Service: Empower your front line staff to deliver excellent customer service to give your business the outstanding reputation it deserves.
- WorldHost Inclusive Service: Give your employees the skills to welcome a diverse range of people to your business and provide them with a consistent level of service befitting progressive moral, ethical and cultural attitudes.